Only 17% of People Rank Health-Related Sectors as Most Innovative, but 40% Think They Should Be

NEW YORK & TORONTO–(BUSINESS WIRE)– Americans are flagging the need for more healthcare innovation,
according to a recent Klick
Health survey of 1,012 adults, conducted by Maru/Matchbox.

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Ninety percent of U.S. consumers believe that technology will positively impact their health in the future, according to a new Maru/Matchbox poll. Commissioned by Klick Health, the survey also found that health & fitness wearables are predicted to have the biggest impact on consumers’ health in the next five years.
(Graphic: Business Wire)

Wanted: More innovation
Only 17% of consumers polled in the 2017
Klick Health Consumer Survey on Healthcare Innovation currently
perceive health-related industries as being the most innovative, out of
18 industries examined. Specifically, pharmaceuticals & biotech, health
& wellness, and hospital sectors lagged considerably in perceived
innovation behind consumer electronics, telecommunications, and media &
entertainment.

However, respondents ranked health & wellness first in terms of the
industry that should be the most innovative, quickly followed by
pharmaceuticals & biotech, and hospitals in the top five industries.
These results suggest a desire by consumers for innovation in
healthcare, even though they do not believe that healthcare-related
industries are particularly innovative today.

Enhancing the patient-physician experience
Ninety-one
percent of consumers believe that innovation will positively impact
healthcare over the next five years, with a large portion saying that
the patient-physician experience will benefit the most from innovation.

Specifically, almost half of respondents said innovation will help
physicians better treat and diagnose patients, with another 20% saying
that it will help patients and their loved ones better manage and care
for their health, and 19% saying that it will help prevent disease.

“Even in today’s modern world, people think that healthcare innovation
will help physicians better treat patients most,” said Keith Liu, Klick
SVP of Products and Innovation. “This suggests that, when it comes to
healthcare, people still want a human connection, empathy, and other
benefits that can only be obtained through the patient-physician
experience.”

Opportunities for emerging healthcare technologies
The study
findings also point to a gap between consumers’ belief of how technology
will impact their future health and their usage of healthcare
technology. Ninety percent of people say that technology will have a
positive impact on their health in the future. Specifically, 70% believe
that technology will have the biggest impact in helping them personally
manage their own health.

However, only half of respondents indicate that technology has had a
positive impact of their personal health and/or wellness. Furthermore,
only 41% claim to have ever personally used innovative technology
to help manage their health.

Overall, the findings point to a disconnect between the large percentage
of consumers who feel that technology will help healthcare in the future,
and the much lower percentage of consumers who have ever had a positive
experience with technologies managing health in the past. This
demonstrates that there are significant growth opportunities for
innovative technologies aimed at helping patients and consumers manage
their health.

Neuropsychologist Rex Jung of the University of New Mexico said, “This
survey highlights consumers’ adoption of technology as a main healthcare
interface. The findings really reflect a shift in the consumer mindset
from being passive recipients of healthcare to more active and
autonomous individuals who appear eager to try more creative and
innovative approaches to managing their health.”

Other key data points

• Consumer electronics (28%), telecommunications (13%), and media &
  entertainment (10%) ranked highest for industries that are perceived
  to be the most innovative. Pharmaceuticals & biotech (9%), health &
  wellness (5%), and hospitals (3%) ranked significantly lower.
• In terms of sectors that people felt should be the most
  innovative, health & wellness ranked at the top of the list (17%) and
  pharmaceuticals & biotech (14%) and hospitals (9%) follow close behind
  in the top 5.
• Top five technologies predicted to have biggest impact on people’s
  health in next five years:
  • Health and fitness wearables (21%)
  • Robotics (15%)
  • 3D printing (10%)
  • Smart home devices (9%)
  • Artificial intelligence (9%)

To view the full report and/or download an infographic of the data,
please go to the Klick
e-newsroom.

Survey methodology: An online omnibus survey was conducted between
May 19 and May 21, 2017 through Maru/Matchbox among 1,012 randomly
selected American adults who are also Springboard America Community
panel members. The margin of error is +/- 3.1%, 19 times out of 20. To
ensure that these results are representative of the entire adult
population of America, the results have been statistically weighted
according to education, age, gender, region, and ethnicity.
Discrepancies in or between totals are due to rounding.

The survey results were released today in the lead-up to the Cannes
Lions Health festival of creativity at which Klick is curating an
exclusive line-up of innovation thought leaders and demonstrations of
cutting-edge healthcare technology. To learn more about Klick’s presence
at Cannes, click
here.

About Klick Health
Klick
Health is the world’s largest independent health marketing and
commercialization agency. Named MM&M’s 2016 Large Agency of
the Year, Klick is laser-focused on creating solutions that engage and
educate healthcare providers about life-saving treatments and help
inform and empower patients to manage their health and play a central
role in their own care. Every solution hinges on Klick’s in-house
expertise across the commercial universe—strategy, creative, analytics,
instructional design, user experience, relationship marketing, social
and mobile. Follow Klick on Twitter at @KlickHealth.

About Klick Inc.
Klick operates with a fiercely independent
spirit at the intersection of creativity, data, and technology. The
Klick family is a diverse group of people who are driven and connected
by a shared culture and commitment to the relentless pursuit of
awesome at Klick
Health, K2
Digital, Klick
Learning Solutions (KLS), and Sensei
Labs. Established in 1997, Klick has teams in Atlanta, Connecticut,
Chicago, Los Angeles, New Jersey, New York, Philadelphia, San Diego, San
Francisco and Toronto. Klick has been recognized for having one of the
top 10 intranets in the world and has been consistently named a Great
Place to Work, Best Workplace for Women, Best Employer, Fastest Growing
Technology Company, and Best Managed Company. Klick’s co-founders wrote
New York Times Bestseller The Decoded Company
(Portfolio/Penguin), the first book about big data in the workplace. For
more information on Klick companies, go to klick-inc.com.

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